What users hate. Clustered.

1- and 2-star reviews grouped into themes with verbatim examples. Each cluster is a wedge a competitor could exploit.

200 reviews·8 themes

Price Increase
Users are unhappy with the recent price increase of the YouTube Music subscription
34
reviews
- “They keep raising the price dramatically — Great app. Terrible price”
- “Stop raising the price!! — The title says it all”
- “Raised the price — Simple, they raised the price without making any sort of improvement.”
App Crashes and Bugs
Users are experiencing crashes, glitches, and other technical issues with the app
23
reviews
- “App is crashing since the update — Since the most recent update, the app keeps crashing/ lagging.”
- “App crashes a lot, does not open most of times. Changes songs on its own and buffers a lot.”
- “Crashes crashes crashes some more — Crashes absolutely constantly, literally can’t get 10 minutes of playback before I have to open the app and restart playback”
Poor User Interface and Navigation
Users are unhappy with the app's user interface and navigation, finding it difficult to use and navigate
20
reviews
- “Hard to find playlists — It’s so frustrating trying to find your playlist because they pack the front page with super random suggestions all over the place”
- “New update sucks, you can’t see your queue, and now the app randomly glitches”
- “Difficult to navigate — You now have to use swipe motions to navigate through the app’s functions.”
Ads and Monetization
Users are unhappy with the number of ads and the monetization model of the app
17
reviews
- “Too many ads — Waaay too many ads now!”
- “Ads interrupting songs is unacceptable — It’s bad enough they’re always asking for money.”
- “Too many ads and long ones at that. — If I wanted long YouTube ads I’d watch it on video.”
Loss of Features and Functionality
Users are unhappy with the loss of features and functionality in the app, such as the removal of the 'Related' tab
15
reviews
- “Bring back the related tab — Every update yall take away the related music tab, stop doing that”
- “New update blows— Change it back”
- “What did you do to the mixes? — I’ve been using Youtube Music since it was Youtube Red and they’ve gone through some rough algorithms over the years”
Background Playback and Offline Mode
Users are unhappy with the app's background playback and offline mode functionality, requiring a premium subscription to use these features
12
reviews
- “App don’t play when minimized — App don’t play song when it’s minimized”
- “Pay for premium can’t download anything. — I pay for premium and all songs unavailable.”
- “Trash — Why do you need premium to keep it playing in the background?!”
CarPlay and Apple Watch Support
Users are unhappy with the app's support for CarPlay and Apple Watch, finding it lacking or non-functional
5
reviews
- “CarPlay is lacking important features — Not being able to create a mix on CarPlay is a dealbreaker”
- “Apple Watch App — Switched from Apple Music to YouTube music however the Apple Watch is pointless without being near your iPhone.”
- “Carplay is broken. — Freezes every time I get in my car.”
Search and Discovery
Users are unhappy with the app's search and discovery features, finding them to be poor or non-functional
5
reviews
- “Search terrible — The search function and auto-complete function seem somehow to be totally different systems”
- “Impossible to find Original Album with all songs from crowded search list — No complain on quality but in year 2026 we are way past that now to review only based on audio/song quality.”
- “New update — The new updated layout is terrible. Don’t know why companies insist on changing things that worked JUST FINE.”

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