I’m on a strong WiFi or 5G with good reception and today the connection during the video chat keeps dropping constantly. I keep trying it again and again without success. It’s super frustrating. Please fix your connection issues.
Every click is invalid; God, this developer is messing with us. But it works on earlier versions, prompting you to update to this garbage version.
The app does not work at all. Once opened, it shows no response to any touch. I have reinstalled it and tried a different phone, but nothing changed.
The rep I talked is very rude and he said I cannot understand him and hung up on twice while he spoke broken English himself.
Does not accept valid USA ID card - only passport
Terrible app I tried 5 times for my mom and did everything I was told to do . Email kept saying ID not accepted. Worst app . One star is too generous. Waste of my time .
ich bekam einen Brief mit Nummern. keine 12-stellige. (bekomme ich per email?). dieses app spricht von einer transaction number. -es gibt keine transaction number! der brief fragt nach einer 12-digit case ID bzw Vorgangsnummer. (bekomme ich per email. ?) was ist mein gültiger Ausweis?? ich hab viele. (I got many) 2024: l got a letter with an QR code. not working. RiesenscheiBe. I could not even go past that. iphone6. 2025: was ist die prozess nummer?? und transaction number? wieso hat alleseinen anderen Namen?? und dann: “requires ios16” alle Bemühungen umsonst. jeder erklärt es anders. nutzlose App. oder wie bekomme ich ein neues kostenloses iphone?
Trying to verify my mother’s identity using the acceptable identification and it always rejects it. I’ve been unable to get any support to determine what the fix would be. The app also reads in German even though the English language is set on my iPhone. Very disappointed.
Waited a long time, finally got through, the app had an issue then the agent hung up on me :/ I hate this app.
Ganz schlecht !!!