Bath & Body Works | B&BW

This app doesn't work at all. I have deleted it reinstalled and have multiple other apps on my phone that work perfectly fine but this app actually refuses to work on my phone no matter what I try.

I can’t even sign in. It keeps telling me. Hmm... We've updated our account requirements. Tap below to update your account on our website. Come back to the app to sign in when you've finished!

This app has consistently been difficult to work with. Its buffers so much that I’ve opted to not place an order on several occasions. It also force stops on its own. No matter how many updates are offered, it has the same issues.

I saved my giftcard to the app and I noticed the giftcard was missing from my account on the app. I tried signing in to account again and deleting the app to sign in to my account, but it the giftcard was still missing. When I called customer service I was told it couldn’t be replaced without the original giftcard number. I didn’t keep the original giftcard since I had it saved to the app. So, I lost out on $40 or $50 worth of unused funds on a giftcard.

Tired of having to uninstall/reinstall every time I order just to update my points….

This app doesn’t allow you to buy more than 9 of anything. Even though the limit may be 24, it stops you at 9.

It is so annoying that just about every time I need to use the app it says ‘Oops something went wrong try again’ come on this is getting ridiculous now.

Went to place an order, filled out all the info paid, got a notification from my bank $50 was paid to bath and body, then the app has an “error” and shows no item in my cart. No orders in order history just money gone out of my account. WHAT A SCAM RIP OFF!

Why didn’t the app notify me about the special Mother’s Day event until 8 hours after it started??? I’m not telepathic, I don’t just automatically KNOW things. I would’ve chosen the butterfly gift set but what a surprise, it’s already sold out…

I love this app don’t get me wrong but tell me why I opened the app and all of my gift cards disappeared. I had a least $50 in gifts loaded on it and now they are gone.